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Last weekend, my wife and I packed up the car and headed somewhere with no signal and enough trees to remember what quiet sounds like. We'd been talking about it for months, sometimes life gets loud.

Somewhere between loading the cooler and arguing about whether we'd remembered the wine, I stopped. Just for a second. Because the cooler we were loading — the one we'd bought without really questioning the price, the one that had become as automatic a purchase as a good knife or decent boots — had a Yeti logo on it. And I started thinking about how that happened.

Nobody grows up with brand loyalty to a cooler. Coleman was fine. Igloo was fine. And then somewhere along the way, Yeti charged $300 for what is, at its most reductive, a box that keeps things cold and made it feel like the obvious choice.

This week we go deep on how they did it. Not the product story, everyone knows the product story. The positioning story. How a cooler built for fishing guides on the Kenai River ended up in beach houses, corporate gift guides, and the back of cars owned by people who have never gutted a fish in their lives.

In today’s issue:

  • Yeti's Playbook: Built a Status Symbol by Never Trying to Build a Status Symbol

  • The culture of cancellation has a sequel

  • Fonts worth licensing right now in March

  • Patrón hired Guillermo del Toro to film a tequila pour

— Tom Mackay, Founder & Editor

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Yeti's Playbook: Built a status symbol by never trying to build a status symbol

Cooler brands had reached a comfortable arrangement with their customers: Coleman made something cheap enough that nobody expected much, and customers returned the favor by not expecting much. Igloo sat on the shelf next to it doing the same deal. Both cost under $40, neither had meaningfully innovated in decades, and the implicit agreement was that a cooler was infrastructure—something you bought once at a big-box store, threw in the truck, and replaced when the hinges cracked. The category had stopped trying so long ago that nobody noticed.

The people who felt this most weren't casual campers loading a six-pack for a day at the lake. They were fishing guides keeping a client's catch cold for three days on the Kenai River, elk hunters packing out meat in August heat, rodeo workers who needed drinks cold through a double-header in Texas July. For them, a $30 Coleman wasn't a budget option—it was a liability. It was gear whose failure meant spoiled product, unhappy clients, and money out of their pocket. Their livelihoods rode on equipment the category had decided wasn't worth improving.

Roy Seiders was building custom aluminum fishing boats in those years, and his brother Ryan was running Waterloo Rods. They knew the problem from the inside, and so did every guide and outfitter in their orbit—none of whom needed a market study to tell them that the cooler in every work truck in their world was failing them weekly. When RTIC launched in 2015 from Houston with Yeti-matching specs at roughly half the price, they bet that performance parity was the whole game. Orca, Grizzly, and OtterBox followed the same logic. None of them became household names outside hunting and fishing circles, because matching the product was the wrong competition entirely.

The category had stopped trying so long ago that nobody noticed — and then Yeti charged $300 for a cooler, got a grizzly bear to certify it, and somehow ended up on every corporate desk in America.

The culture of cancellation has a sequel

Louis C.K. lost everything in 2017 — the Netflix special, the film, the management, the agency, the FX deal — within the space of about a week. By 2025 he was selling out theaters across three continents, had published a debut novel, and went on Theo Von's podcast to admit he attends Sex and Love Addicts Anonymous meetings, not as a managed confession but because he didn't have a better answer. Joe Rogan had 11 million listeners before anyone came for him in 2022, and those people were never going anywhere — by 2025 he was the most listened-to voice on the planet, and when the Golden Globes introduced a Best Podcast category for the first time, they nominated SmartLess instead. Balenciaga put children in BDSM accessories and was back at fashion week within two years like it was a minor scheduling conflict.

The consequences land with a brutality that has almost nothing to do with what actually happened, and everything to do with the size and loyalty of the room that existed before anyone came for you. Lizzo built her entire public persona on being the antidote to industry toxicity, which made the distance between her image and the accusations against her the scandal inside the scandal. We built a cultural system that demands authenticity and punishes imperfection at the same time, and somewhere along the way the ritual stopped functioning as consequence and started functioning as content.

Fonts worth licensing right now in March

For years, Product Sans was the typeface you'd seen on every Google product without ever being able to use it. In November 2025 that changed — it's on Google Fonts, free, for everyone. This month's four picks go from there to a Buenos Aires collective whose variable font started as a neo-bistro commission and ended up as one of the most technically sophisticated releases of the year, a Colombian studio that spent months living in the town their typeface is named after, and a softer version of Aeonik — the same font we use at Lento — that keeps the geometry without the coldness. All four are worth knowing before they start showing up everywhere

Patrón hired Guillermo del Toro to film a tequila pour

Guillermo del Toro pitched Patrón a bar full of papier-mâché skeleton puppets running a shoot inside the actual Hacienda Patrón in Jalisco, with him directing and playing himself. They said yes. He scouted the hacienda, measured the space for the motion control rig, ran a casting session with 25 skeleton designs, marked every puppet's position on the floor himself, and spent five months in development for two days of shooting. It's his first commercial. He's said it's his last. BBH USA built the entire campaign around that fact.

Why it matters: Every premium tequila brand is running the same film right now — slow-motion pour, copper stills, weathered hands, golden light, a voiceover about heritage somewhere in Jalisco. All technically true, all completely indistinguishable. Patrón found the one move nobody else can make, not because it required a bigger budget, but because it required a specific person whose biography, cultural identity, and stubborn refusal to do things the easy way happened to be a perfect mirror of what the brand has been trying to say for thirty years. Del Toro's Jalisco is not a location scout. It's home. You can't commission a version of that, and the next brand that tries to copy this will just look like they tried to copy this.

  • The LA verdict that just put 1,600 lawsuits on notice: Meta and YouTube were found liable for causing mental duress to a teenager — $3 million in damages, pocket change for companies generating $200B+ and $403B in annual revenue — with 1,600 similar California plaintiffs now waiting in line. Section 230 held for a long time. It isn't holding anymore. 👉 Read the verdict

  • The Birkin that ended up next to the rotisserie chickens: Costco has been selling authentic Hermès Birkins in its Chinese warehouses for around $14,000 — while the same bag trades at 2.4x retail on Sotheby's. Jim Cramer called it "just crazy." It also fueled viral demand. Both things are the same thing. 👉 Read the story

  • The marketing industry that can't pass its own test: Ipsos tested American marketers on ten basic questions — the four Ps, what penetration means — and two thirds failed. Eighty-four percent had rated themselves above average. A decade chasing AI fluency and nobody taught them what positioning means. 👉 Read the data

  • The customer that isn't a person anymore: McKinsey estimates AI agents could mediate $3–5 trillion of global consumer commerce by 2030 — your first audience is now a model deciding whether your brand meets the criteria it's optimizing for. Worth asking: is your brand machine-legible? 👉 Read the piece

  • The $1.2 billion bet that DTC community can't be built, only bought: Danone is acquiring Huel — the protein shake brand backed by Steven Bartlett and Idris Elba — for roughly $1.2 billion. F&B giants spent years failing to build this kind of brand loyalty from scratch. Now they're just acquiring it. 👉 Read the acquisition

Brand Matters is a publication by the team at Lento — a global creative agency for brands that refuse to blend in.

We work with ambitious companies on branding, design, web & digital, and video that breaks through the algorithm's boring cycle. Strategy over shortcuts. Craft over clicks.

If you're ready to level up your brand strategy, get in touch.

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